Transforming Customer Experience at PT Bank Danamon with Talend and Artha Solutions
Bank Danamon, Indonesia's sixth-largest bank, serves four million customers through an extensive network across the archipelago.
About the Client
Bank Danamon, Indonesia's sixth-largest bank, serves four million customers through an extensive network across the archipelago. In response to favourable market competition and the growing focus on digital transformation, the bank is committed to elevating the customer experience, emphasizing delivering the 'right product to the right customer at the right time.' With ambitious targets to increase mobile and internet banking adoption from 30% to 80% within a year, the bank is leveraging the potential of big data to achieve this transformative milestone.
Services
Artha Value Add
-
5X Surge in Customer Adoption
Realized a remarkable fivefold increase in customer adoption of new products and services through personalized, real-time marketing opportunities.
-
Operational Efficiency
Achieved a 50% reduction in the time required to produce Credit Bureau reports, streamlining decision-making processes.
-
Loyalty as a Growth Catalyst
Leveraged improved customer loyalty to successfully meet ambitious growth goals, demonstrating the direct impact of data-driven initiatives on the bank's strategic objectives.
Challenges
-
Fierce Competition: In a market with 115 banks, differentiation becomes crucial for customer retention. -
Legacy Data Silos: Data was stored in approximately ten siloed data marts, hindering unified decision-making.
-
Sluggish ETL Processes: The existing ETL tool led to sluggish bank-wide reports, causing delays in decision-making.
-
Dynamic Customer Engagement: The shift towards real-time customer engagement necessitated an overhaul of existing static digital channels.
Results
-
Real-time Data Access: Provided customers and corporate leaders with access to key metrics data in near real-time.
-
Development Time Reduction: Achieved up to a 50% reduction in development time.
-
Maintenance Time and Expenditure Reduction: Cut maintenance time and expenditures by 40%.
-
Enhanced Customer Engagement: Witnessed improved customer satisfaction rates within the first month.
Solution
Scalable Microservices Architecture
Implemented a scalable microservices architecture using Talend to replace siloed data marts.
Talend in Big Data Ingestion
Utilized Talend for big data infrastructure, ingesting data from 40+ source systems, including core banking and credit card systems.
Governance Standards Across the Bank
Introduced governance standards for data organization and use across the bank.
Accelerating Reporting Efficiency
Reports that previously took half a day to produce were now generated in under two hours, showcasing the efficiency gains.
Hybrid Flexibility with Talend
Leveraged Talend's flexibility to run on-premises or in the cloud, offering future scalability options and compliance with Indonesian financial regulations.
Data Governance Capabilities
Implemented data governance capabilities like Data Catalog and Data Quality for comprehensive oversight.
Scalable Microservices Architecture
Implemented a scalable microservices architecture using Talend to replace siloed data marts.
Talend in Big Data Ingestion
Utilized Talend for big data infrastructure, ingesting data from 40+ source systems, including core banking and credit card systems.
Governance Standards Across the Bank
Introduced governance standards for data organization and use across the bank.
Accelerating Reporting Efficiency
Reports that previously took half a day to produce were now generated in under two hours, showcasing the efficiency gains.
Hybrid Flexibility with Talend
Leveraged Talend's flexibility to run on-premises or in the cloud, offering future scalability options and compliance with Indonesian financial regulations.
Data Governance Capabilities
Implemented data governance capabilities like Data Catalog and Data Quality for comprehensive oversight.
Get ready for the many exciting lesbian chat sex experience
Get ready for the many exciting lesbian chat sex experience If you are looking for a lesbian chat sex experience that is out of this world, you then need to browse the online chat spaces at chatroulette.com. chatroulette is a website where you are able to speak to other lesbians at no cost. you’ll elect […]
Giocate al Casinò Online Wonaco in Italia: Esperienza di Gioco Sicura e Divertente
Giocate al Casinò Online Wonaco in Italia: Esperienza di Gioco Sicura e Divertente Table La Guida Definitiva per Iniziare a Giocare al Casinò Online Wonaco in Italia Sicurezza e Divertimento: Perché Scegliere il Casinò Online Wonaco in Italia I Vantaggi di Giocare al Casinò Online Wonaco in Italia: Tutto Ciò Che Devi Sapere Come Garantire […]
Getting set in Doha – the best place to choose and Date Girls
Doha internet dating tips guide advises just how to get vacationer women and how to hookup with neighborhood women in Doha. Travel, enjoy and enjoy yourself with hot solitary ladies while may meet with the love of your life. Read more on exactly how to day beautiful ladies , where you can get a hold […]
What is a couger app and how manages to do it help you?
What is a couger app and how manages to do it help you? A couger application is a mobile software made to assist cougars (older ladies) find younger males for dating and/or sexual encounters.the application typically provides a variety of features, including a search engine for finding potential matches, a messaging system for communicating with […]
2025 Canlı Casino Siteleri En Güvenilir ve Kazançlı Casino Listesi
Содержимое 2025 Yılında Canlı Casino Trendleri Teknolojinin Yükselişi Güvenilirlik ve Şeffaflık Yeni Teknolojiler ve Oyun Deneyimleri Güvenilir Casino Platformları Nasıl Seçilir? Lisans ve Müşteri Memnuniyeti Kriterleri Canlı Casino Oyunlarında Kazanma Stratejileri Doğru Casino Sitesini Seçin Oyun Stratejilerini Öğrenin 2025 Canlı Casino Siteleri En Güvenilir ve Kazançlı Casino Listesi 2025 yılında canlı casino siteleri , eğlence […]
Find your perfect match with all the most readily useful gay interracial dating app
Find your perfect match with all the most readily useful gay interracial dating app Looking for a dating app that suits interracial couples? look absolutely no further compared to the most readily useful gay interracial dating app! this app is specifically made to greatly help partners find love and relate with one another. this has […]