Customer 360
Build Customer-Centric Leadership with Customer 360.
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BFSI
Enhanced Customer Insights: Customer 360 aggregates data from various touchpoints, enabling banks and other financial institutions to gain comprehensive insights into customer behaviors, preferences, and financial needs.
Personalized Services: By leveraging Customer 360, BFSI companies can tailor their offerings and communications to individual customers, fostering stronger relationships and improving customer satisfaction.
Risk Management: A holistic view of customer data provided by Customer 360 facilitates more accurate risk assessments and fraud detection, thereby strengthening compliance and security measures.
Healthcare
Unified Patient Profiles: Customer 360 integrates patient data from disparate sources, allowing healthcare providers to create comprehensive profiles that improve treatment outcomes and care coordination.
Proactive Care: With a complete view of patient history and preferences, healthcare organizations can anticipate patient needs, deliver personalized care plans, and engage in proactive health management.
Operational Efficiency: Customer 360 streamlines administrative processes, such as appointment scheduling and billing, enabling healthcare facilities to operate more efficiently and allocate resources effectively.
Retail
Customer Segmentation: Customer 360 enables retailers to segment their customer base based on demographics, purchase history, and preferences, facilitating targeted marketing campaigns and product recommendations.
Omnichannel Experience: By unifying data from online and offline channels, Customer 360 ensures a seamless shopping experience across various touchpoints, driving customer loyalty and retention.
Inventory Optimization: Access to real-time customer insights allows retailers to optimize inventory levels, reduce stockouts, and anticipate demand fluctuations, leading to improved sales performance and profitability.
Telecom
Enhanced Customer Service: Customer 360 equips telecom companies with a holistic view of customer interactions and service history, enabling more personalized and efficient customer support.
Churn Prediction: By analyzing customer behavior and engagement metrics, Customer 360 helps telecom providers identify at-risk customers and implement targeted retention strategies to reduce churn rates.
Product Innovation: Insights derived from Customer 360 data inform the development of new products and services that align with customer preferences and market trends, driving innovation and competitiveness in the telecom industry.
Hospitality
Personalized Experiences: Customer 360 allows hospitality providers to create tailored guest experiences based on preferences, past stays, and feedback, enhancing guest satisfaction and loyalty.
Revenue Optimization: By analyzing guest data and booking patterns, Customer 360 helps hospitality businesses optimize pricing strategies, room allocation, and promotional offers to maximize revenue.
Operational Excellence: Streamlined guest management processes enabled by Customer 360 enhance operational efficiency, improve staff productivity, and elevate service quality across various touchpoints.
Utilities
Customer Engagement: Customer 360 facilitates proactive communication with utility customers, providing insights into energy usage patterns, billing inquiries, and service requests, fostering greater customer engagement and satisfaction.
Energy Efficiency: By analyzing customer data, Customer 360 helps utilities identify opportunities for energy conservation and promote the adoption of eco-friendly practices among customers, supporting sustainability initiatives.
Predictive Maintenance: Leveraging IoT sensors and predictive analytics, Customer 360 enables utilities to anticipate equipment failures, optimize maintenance schedules, and minimize downtime, ensuring reliable service delivery and operational resilience.
Personalized Experiences
Leverage customer data to create highly personalized experiences for customers, including tailored product recommendations, customized promotions, and individualized communications. Artha Solutions designs and implements customized Customer 360 solutions that aligns with the company's objectives and maximizes ROI.
360-Degree Customer View
Consolidate customer data from various sources, such as CRM systems, transaction histories, social media interactions, and support tickets, into a single, centralized platform. Artha Solutions specializes in integrating disparate data sources into a unified Customer 360 platform.
Predictive Analytics
Leverage advanced analytics and machine learning algorithms within Customer 360 solutions to forecast customer behaviour, trends, and preferences. Artha Solutions leverages advanced analytics techniques, including machine learning and predictive modelling, to extract valuable insights from customer data.
Omnichannel Engagement
Enable seamless communication and interactions with customers across multiple channels, including websites, mobile apps, social media, email, phone, and in-person interactions. Artha Solutions assists companies in developing omnichannel engagement strategies that deliver seamless and consistent customer experiences across all touchpoints.
Real-Time Insights
Harness real-time data processing capabilities of Customer 360 solutions to gain immediate insights into customer behaviour and preferences. Artha Solutions provides real-time monitoring and alerting capabilities that enable companies to track key performance indicators, detect anomalies, and respond promptly to critical events.
Proactive Customer Service
Anticipate customer needs and issues before they arise by leveraging predictive analytics and proactive monitoring capabilities of Customer 360 solutions. Artha Solutions offers comprehensive training and support services to ensure successful adoption and utilization of Customer 360 solutions.
Personalized Experiences
Leverage customer data to create highly personalized experiences for customers, including tailored product recommendations, customized promotions, and individualized communications. Artha Solutions designs and implements customized Customer 360 solutions that aligns with the company's objectives and maximizes ROI.
360-Degree Customer View
Consolidate customer data from various sources, such as CRM systems, transaction histories, social media interactions, and support tickets, into a single, centralized platform. Artha Solutions specializes in integrating disparate data sources into a unified Customer 360 platform.
Predictive Analytics
Leverage advanced analytics and machine learning algorithms within Customer 360 solutions to forecast customer behaviour, trends, and preferences. Artha Solutions leverages advanced analytics techniques, including machine learning and predictive modelling, to extract valuable insights from customer data.
Omnichannel Engagement
Enable seamless communication and interactions with customers across multiple channels, including websites, mobile apps, social media, email, phone, and in-person interactions. Artha Solutions assists companies in developing omnichannel engagement strategies that deliver seamless and consistent customer experiences across all touchpoints.
Real-Time Insights
Harness real-time data processing capabilities of Customer 360 solutions to gain immediate insights into customer behaviour and preferences. Artha Solutions provides real-time monitoring and alerting capabilities that enable companies to track key performance indicators, detect anomalies, and respond promptly to critical events.
Proactive Customer Service
Anticipate customer needs and issues before they arise by leveraging predictive analytics and proactive monitoring capabilities of Customer 360 solutions. Artha Solutions offers comprehensive training and support services to ensure successful adoption and utilization of Customer 360 solutions.
Scalable Solution to Upsell and Crosssell,
Integrate data from diverse sources, ensuring seamless connectivity and data flow.
Knowledge and experience in leveraging cloud services for scalable and flexible data storage and processing.
Proficiency in analytics tools and business intelligence to extract valuable insights from customer data.
Proficiency in analytics tools and business intelligence to extract valuable insights from customer data.
Ability to provide training and ongoing support for users to maximize the benefits of the solution.
Managing organizational change associated with the adoption of new technologies and processes.
Understanding of customer needs and a focus on delivering a solution that enhances customer relationships.
Competency in implementing data quality management processes to ensure accurate and reliable customer data.
Everything that happens in our ecosystem.
Everything that happens in our ecosystem starts with Talend. It captures data, cleanses it, standardizes it, enriches it, stores it, and allows it to be consumed by multiple teams. - Dan Djuric, Vice President, Dominos
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Our Customer 360 framework
Customer 360
Everything that happens in our ecosystem starts with Talend. It captures data, cleanses it, standardizes it, enriches it, stores it, and allows it to be consumed by multiple teams. - Dan Djuric, Vice President, Dominos
Contact us
How Our IT Services Transformed
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